Reference

How dewayogel Handles Your Personal Information

Your account data, wallet details, and browsing behaviour on dewayogel are collected only to keep your account running and your transactions secure.

Account data encrypted at restDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYou can request your data anytimeCookie controls in account settings

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is used, want to update the details on your account, or need to request deletion of your personal record, our support team handles privacy requests separately from general account queries. Reach out through any of the channels below and clearly state that your message is a privacy or data request so it gets routed to the right team without delay.

Live Chat Open the chat widget inside your account dashboard. Privacy requests raised here are flagged to our data team and handled within the same session where possible.

Email Support Send your privacy or data-access request to our support email. Include your registered account email so we can verify your identity before acting on the request.

Help Desk Ticket Submit a formal ticket through the Help section of your account. Select the Privacy category so the request bypasses general queue and reaches the correct handler.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Every layer of your account — from login to wallet transaction — runs through security controls designed to limit exposure. Here is how each key area works in practice, so you know exactly where your information lives and who can access it.

Account Security and Login

We use OTP verification on login and on withdrawal requests. If a new device attempts access, a confirmation step is triggered before the session continues — your account cannot be opened silently.

Cookie Use and Controls

Cookies on dewayogel track session state and remember your lobby preferences. You can review and adjust cookie permissions inside your account settings at any time without affecting your wallet or transaction history.

Data Retention Period

Transaction records and account activity logs are retained for the period required under applicable regulations in eligible regions. Once that period ends, data is deleted or anonymised — it is not held indefinitely.

Your Right to Request Changes

You can request a full export of your account data, correction of inaccurate details, or full account deletion by contacting support. We will verify your identity first, then process the request in writing.

What We Collect and Why It Matters

dewayogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit during registration — your name, email address, phone number, and the e-wallet identifiers linked to DANA, OVO, or GoPay when you make a deposit or withdrawal. We also log device data, IP address,

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and session activity to detect unusual access patterns and keep your account from being used without your knowledge. Payment transaction records are retained to resolve disputes and to meet the compliance obligations that apply in eligible regions where local law permits. We do not store your
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DANA, OVO, or GoPay PIN or password — those credentials stay inside your own wallet app. Third-party game providers such as Pragmatic Play and Evolution receive only the session token needed to load your game; they do not receive your wallet number or full identity record.
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If you access our lobby from Palembang or anywhere else in Indonesia, the same data-handling rules apply consistently across your account. You may request a copy of the data we hold on you at any time through the contact paths listed in this policy.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Actually Get Asked

These are the questions our account holders ask most when they want to understand how their information is handled. Each answer reflects how we actually operate — not a generic legal template.

No. Your DANA or OVO wallet identifier is used only to match your deposit or withdrawal transaction. It is never passed to game providers, marketing partners, or any external party.

Yes. Submit a data-access request through live chat or our help desk ticket system. We verify your identity first, then provide a full export of your account record in writing.

We retain transaction records for the period required under regulations applicable in eligible regions where local law permits. After that period, records are deleted or anonymised — not stored indefinitely.

When you close your account, we stop active processing of your data. Regulatory retention rules may require us to keep transaction logs for a set period before permanent deletion. We confirm the timeline when your closure request is processed.

We may use your email or phone number to send account-relevant messages such as security alerts or policy updates. We do not sell your contact details or pass them to unrelated marketing partners.

Log in and go to your account profile section to update basic contact details. For changes to identity documents or registered wallet numbers, contact support directly so we can verify the update securely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountdewayogel Login InfoBandarQ Live Arena

How dewayogel Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Account Security and Login

Cookie Use and Controls

Data Retention Period

Your Right to Request Changes

Privacy Questions We Actually Get Asked

01 Does dewayogel share my DANA or OVO wallet number with anyone?

02 Can I ask to see all the data dewayogel holds about my account?

03 How long does dewayogel keep my transaction history?

04 What happens to my data if I close my account?

05 Does dewayogel use my account data for marketing?

06 How do I update or correct the personal details on my account?

Privacy Policy

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